Pengalaman Keluarga dalam Perawatan Anak di Rumah Sakit Perbatasan: Studi Fenomenologi di Garis Batas Negara
DOI:
https://doi.org/10.33096/won.v7i1.3067Keywords:
child, family, custumer satisfaction, border hospitalAbstract
Sebatik is an island in the Nunukan district of North Kalimantan Province. Sebatik Island is owned by 2
countries, namely Indonesia and Malaysia. Sebatik has a primary hospital and is far from several villages.
This study aims to explore the experiences of paediatric patients and their families when receiving health
services at border hospitals. Methods: Qualitative content analysis was conducted using data collected
through observation, in-depth interviews, and field notes in the hospital environment. A total of 6
informants were selected purposively from patient families. Results: This study identified three main themes
that reflect the satisfaction of paediatric patients and their families when treated at border hospitals,
including 1. Implementation of family-centred care through communication and education 2. Quality of
medical services and 3. Availability and completeness of facilities. Conclusion: This study highlights the
experiences of paediatric patients and their families when treated at border hospitals, amidst limited human
resources (HR) and health service facilities. This study emphasises the importance of HR, facilities,
equipment, and access to health services in border areas.
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Penerbit : Pusat Kajian dan Pengelola Jurnal Fakultas Kesehatan Masyarakat UMI
Window of Nursing Journal, Vol. 7 No. 1 (Juni, 2026) : 22 - 29
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