Beban Kerja dan Kualitas Layanan Perawat pada Tindakan Pemasangan Infus di Rumah Sakit
DOI:
https://doi.org/10.33096/won.v7i1.1473Keywords:
Workload, quality of service, infusion installation, nurseAbstract
Workload is an important factor that can be seen from the provision of health services in hospitals, one of which is intravenous administration, be it intravenous insertion or injection drug administration through an IV tube. The purpose of this study was to determine the relationship between workload and the quality of nurse services in the infusion installation action at Ibnu Sina YW-UMI Hospital Makassar. The design in this study used a cross-sectional design, a sampling technique using purposive sampling with a total of 51 respondents in the ER and Treatment Room. The data analysis used in this study is statistical analysis of Chi-Square Test. The results of the study from univariate data analysis and bivariate analysis showed that there was a workload relationship to the quality of nurse services in the infusion installation procedure with a p value of 0.042 < 0.05. The conclusion in this study is that there is a relationship between workload and the quality of nurse services in the infusion procedure. Therefore, it is expected that the heavy workload does not affect the quality of nurse services on the follow-up of infusion installation. Advice in this study is expected for nurses to maintain the quality of service, one of which is the infusion insertion.
References
1. Hastomo MT, Suryadi B. Teknik Relaksasi Nafas Dalam Terhadap Skala Nyeri Pada Saat Pemasangan Infus di Instalasi Gawat Darurat. J Ilm Ilmu Keperawatan Indones. 2019;8(02):436–42.
2. Demur DRDN. Lama Pemasangan Infus Dengan Kejadian Plebitis Pada Pasien Di Ruangan Cempaka I RSUD dr. Adnaan Wd. Cakrawala Ilm [Internet]. 2021;1(4):715–24. Available from: https://bajangjournal.com/index.php/JCI/article/view/853
3. Nickel B. Peripheral Intravenous Access: Applying Infusion Therapy Standards of Practice to Improve Patient Safety. Am Assoc Crit Nurses [Internet]. 2019;39(1):61–71. Available from: https://pubmed.ncbi.nlm.nih.gov/30710037/
4. Putra OCE, Fatmawati Y. Kepatuhan Pelaksanaan Standar Operasional Prosedur (SOP) Pemasangan Infus dan Kejadian Phlebitis di Kudus. Indones J Nurs Res [Internet]. 2020;3(2):42–51. Available from: https://jurnal.unw.ac.id/index.php/ijnr/article/view/1424
5. Botha HH. Kualitas Pelayanan Kesehatan Rumah Sakit Umum Daerah Dr. Moewardi Surakarta (Reliability, Accessibility, Comfortabel, Competence, Assurance, dan Tangibel). J Ilm Manaj Publik Dan Kebijak Sos [Internet]. 2020;4(1):53–67. Available from: https://ejournal.unitomo.ac.id/index.php/negara/article/view/2463
6. Rahmiati, Temesvari NA. Hubungan Dimensi Kualitas Pelayanan Dengan Minat Kunjungan Ulang Pasien Di Instalasi Rawat Jalan Rumah Sakit Umum Kabupaten Tangerang. J Kesehat [Internet]. 2019;13(1):13–21. Available from: https://journals.ums.ac.id/index.php/jk/article/view/11097
7. Undang-Undang Republik Indonesia Nomor 44 Tahun. Undang-Undang Republik Indonesia Nomor 44 Tahun 2009 [Internet]. Jakarta, Indonesia: LN. 2009/ No. 153, TLN NO. 5072, LL SETNEG : 41 HLM; 2009. Available from: https://peraturan.bpk.go.id/Home/Details/38789/uu-no-44-tahun-2009
8. Suryani E, Rambe N. Analisis pengaruh beban kerja perawat terhadap kualitas pelayanan keperawatan rsud kota padangsidimpuan. J Mutiara Ners [Internet]. 2022;5(1):7–14. Available from: http://e-journal.sari-mutiara.ac.id/index.php/NERS/article/view/1956
9. Putra TB, AG H, Dasong S. Hubungan Otonomi Dan Beban Kerja Dengan Kepuasan Kerja Perawat Pelaksana Di Ruang Interna RSUD Labuang Baji Makassar. 2017; Available from: https://stikespanakkukang.ac.id/assets/uploads/alumni/c5609ce8849dcf55c617c484d3f08973.pdf
10. Nursalam. Manajemen Keperawatan Aplikasi dalam Praktik Keperawatan Profesional [Internet]. 4th ed. Jakarta: Salemba Medika; 2014. 1–564 p. Available from: https://perpus.stiehidayatullah.ac.id/file_ebook/Manajemen Keperawatan: Aplikasi dalam Praktik Keperawatan Profesional Edisi 4.pdf
11. Nshimirimana DA, Kokonya D, Mwaura Tenambergen W. Patient Perceptions on Primary Health Care (PHC) Nurses and Its Impact on Services Delivery at County Level, Machakos, Kenya. Cent African J Public Heal [Internet]. 2019;5(1):17–23. Available from:https://www.sciencepublishinggroup.com/journal/paperinfo?journalid=326&doi=10.11648/j.cajph.20190501.13
12. Dinas Kesehatan Sulawesi Selatan. Profil Kesehatan Provinsi Sulawesi Selatan [Internet]. Makassar; 2020. Available from: https://apidinkes.sulselprov.go.id/repo/dinkes-PROFIL_20211.pdf
13. Rizky W, Darmaningtyas N, Yulitasari BI. Hubungan Jumlah Tenaga Perawat dengan Beban Kerja Perawat Pelaksana di Ruang Rawat Inap Kelas III RSUD Wates Correlation Between Quantity of Nurse and Workload of Nurses on Duty in Class III at RSUD Wates Hospital. Indones J Hosp Adm [Internet]. 2018;1(1):38–42. Available from: https://ejournal.almaata.ac.id/index.php/IJHAA/article/view/752/979
14. Phillips C. Relationships between workload perception, burnout, and intent to leave among medical-surgical nurses. Int J Evid Based Healthc [Internet]. 2020;18(2):265–73. Available from: https://pubmed.ncbi.nlm.nih.gov/32141948/
15. Said S, Mappanganro A. Hubungan beban kerja perawat dengan respon time pada penanganan pasien di instalasi gawat darurat rumah sakit ibnu sina makassar 1,2. 2018;3(1). Available from: https://journal3.uin-alauddin.ac.id/index.php/join/article/view/5516
16. Yulidha S. Hubungan Motivasi Dan Beban Kerja Dengan Kinerja Perawat di Instalasi Rawat Inap Rumah Sakit Universitas Hasanuddin [Internet]. UNIVERSITAS HASANUDDIN; 2022. Available from: http://repository.unhas.ac.id/17125/2/K011181034_skripsi_02-06-2022 1-2.pdf
17. Saputra RT. Hubungan Beban Kerja Perawat Dengan Mutu Pelayanan Keperawatan di Rawat Inap Rumah Sakit Umum Daerah Sultan Syarif Mohamad Alkadrie Kota Pontianak. 2016;
18. Pérez-Francisco DH, Duarte-Clíments G, Del Rosario-Melián JM, Gómez-Salgado J, Romero-Martín M, Sánchez-Gómez MB. Influence of workload on primary care nurses’ health and burnout, patients’ safety, and quality of care: Integrative review. Healthc [Internet]. 2020;8(1):1–14. Available from: https://pubmed.ncbi.nlm.nih.gov/31947761/
19. Sureskiarti E, Zulaikha F, Murniasih E. Studi Comparative: Gaya Kepemimpinan, Beban Kerja Dan Motivasi Perawat Untuk Meningkatkan Kualitas Mutu Pelayanan di Unit Pelayanan Kesehatan. Pros Semin Nas Penelit dan Pengabdi Kpd Masy [Internet]. 2020;1(1):101–10. Available from: https://www.researchgate.net/publication/358241489_Studi_Comparative_Gaya_Kepemimpinan_Beban_Kerja_Dan_Motivasi_Perawat_Untuk_Meningkatkan_Kualitas_Mutu_Pelayanan_Di_Unit_Pelayanan_Kesehatan
